In case you have heard about a Softphone but aren’t sure about what it means, here is an article that can provide the details you need to know about the softphone. Let us start from scratch.
What is Softphone?
It is a software program which is installed on any internet connected device and used for making calls and messaging. It can access and improve the VoIP features that a regular traditional phone cannot. Many business providers have their customized softphone interface to enhance their VoIP service options. The working process of the Softphone is pretty simple. Let us have a brief discussion on the working.
Softphone Working Process
You need two vital equipment to use the softphone.
First is a desktop computer or other internet-connected devices that can access a softphone and the second one is a headset or a speaker for ensuring the best sound. Without a proper headset, there are chances for noise to disrupt the sound quality. These two come under the hardware.
Coming to the software, we need to install the VoIP service providers on your device. If you have internet, the app is ready for the first call once you are done with the setup process and the setting in your phone.
Few more technical requirements are also considered. A softphone can only communicate when both the endpoints support the same VoIP and also the parameters should have at least one codec in common.
Softphone Vs Traditional Phones
Here are the primary ways in which Softphones Varies from Traditional phones:
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Remote Abilities
If you need to work with people based in different locations, Softphones are the best choice you can make as the app can be accessed from anywhere in the world. Also, users can initiate the call forwarding to their mobile by changing the settings.
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Consolidated Communications
By having a single common platform, you make your employees comfortable to communicate with each other by simplifying how they connect with your clients. In sending instant messages to each other during the essential calls, Scheduling conference calls and voicemail-to-email options the softphone has bought a new world of communication.
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Upfront Prices
Unlike traditional phones, you need not purchase or lease the telephone which can be a huge upfront cost for your business. The upfront costs don’t consider how much you spend to maintain them or even replace them. There is no costly hardware with a softphone, and you can easily take it anywhere you go as it is portable.
Benefits of a Softphone
You will be surprised to know the kind of comforts and benefits a softphone provides to its users.
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No Dedicated Line
The lack of a dedicated line helps you in saving the business expenditure by allowing you to use the internet bandwidth, negotiating the requirement for a dedicated connection for voice communications.
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Additional Lines
You can log into the dashboard and make the required changes and adjustments where you no need to hardwire the lines into a new space.
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Less Equipment
Compared to traditional phones, Softphones require much less equipment. Unlike the older voice solutions Softphones do not need any copper wiring and costly PBX server installation.
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24/7 Connectivity
A softphone is portable. You can carry it anywhere with you. You can also reinstall your program on any other device. It is a simple program you need to download without worrying about the cost.
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Video Conferencing
A softphone can handle multi-party conferencing and video calling without additional costs. You no longer need to depend on the costly conferencing system for the business.
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Cost-Efficient
Having a softphone helps you save a lot of money. They are available in various types that range in the different price where all of them keep your money. And the cheapest is the paid softphone through your VoIP provider.
Top Features of a Standard Softphone
Here is the list of some of the favourite features,
- Call transfer, pause and resume
- HD Audio and video calls
- Pictures and file sharing
- Multiple call management
- Push notification
- Group chat
- Audio conferencing
- Instant messaging
- Audio Codecs
- Call history
- Echo cancellation
- Bluetooth headset support
- Quality of service
- IPv6Address book
- ICE support
Softphone Vs Hardphone
Hardphone is a physical phone that provides you with the same access that a softphone does. These two are not competitors; they work in conjunction with one another by highlighting the fantastic features of VoIP and to provide an exceptional communication solution. Softphones are an incredible addition to any VoIP solution as it has many benefits and cost-saving features that everyone requires.
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