Developing a mobile app to take care of the laundry services might have sounded strange if it were a few years ago. But, now we are in the era of on-demand apps that are offering a wide range of services at reasonable prices and in a more transparent manner. When there are dedicated apps for beauty services and spa, why can’t one for the laundry?
In fact, laundry is one of the few business areas where the corporate players have not to make a foray yet. With the changes approaching fast in the lifestyle, people are focusing more on spending their time in a more meaningful way. In a bid to save time on the weekends, the working class prefer to outsource the laundry work – which is nothing but washing and ironing the clothes – and looking for suitable options.
To cash in on this demand and create a market for laundry, there is no other simple way but to develop an on-demand app. Since the targeted group (working class) uses mobile phone gadgets and enjoy trying new apps, it is not going to be a tough task to develop and promote the app. Here goes the functioning part of the laundry app
Key Functions for Laundry App Development
The stakeholders involved in the laundry app are of three categories. Customers, delivery crew and the launderers. The customer is the one who avails the laundry services and pays for it, while the delivery crew is on the job of collecting and delivering the clothes from the customer and the launderer. This crew collects the ‘to be washed’ clothes from the customer and hands it over to the launderer.
Similarly, the well washed and iron clothes will be collected from the launderer and deliver to the customer. The third one is the launderer whose job is more crucial. The launders wash and iron the clothes as per the order placed by the customer. Services rendered by the launderer and the delivery crew plays a major role in the business and their performance can help the app expand its user base within a short time.
The laundry app can be developed in two ways: By hiring a development team or by taking the help of firms that have already been into app development and marketing. If you want to avail the services of an established app developer, Krify is an option. Being a multinational software company with 500+ clientele, Krify has been into the on-demand app development and proved to be a successful player.
For developing an on-demand laundry app, four logins have to be created separately for the customer, launderer, marketing crew and the admin. Let us go through the functionalities of each login:
Key Modules For Development of Laundry App Development
Customer should be able to sign-up in a couple of simple steps. The registration should be done basing on the mail ID and password or phone number or even the social media account such as Facebook and Twitter. By signing up, the customer should be able to get the list of services along with the service charges of each and every category. Similarly, the customer should be given an option to choose the date and time for pickup and delivery. The customer should be able to track the order at different stages in the form of push notifications.
Additional features such as choosing the favourite launderer and making payments by using different payment gateways can be incorporated into the customer login, which will make the customer more satisfied with the services. The customer should also be able to cancel the order and give feedback on the services. Separate feedback options can be created for the launderer and the service crew, so that it would help the admin improve the services wherever they are necessary, basing on the customer’s feedback.
The sign-up for the launderer can be more or less the same as the one created for the customer. After successful login, the launderer will be able to get access to the orders along with the details of the customers and their requirements such as a number of clothes, services required and the expected date of delivery. It will help the launderer whether to accept the order or not.
Reminders in the form of push notifications to the launderer will help deliver the services on time. In the event of any delay in completing the order from the launderer’s end, the same can be informed to the customer in advance along with a note stating regrets for the inconvenience. The launderer can also be able to access the orders history and the analytics along with the feedback given by the customers. It will help in to improve the services in the long run.
Marketing Crew’s Login
The sign-up for the marketing crew will have remained the same on the lines of the customer and launderer sign-up. However, the marketing crew will have to be accessed with maps and tracking facilities, so that they can choose the nearest possible route to travel between the customer and the launderer. It will save time and logistics costs such as transportation charges as well. They shall also have access to the customer’s feedback on their services.
Admin is the one who coordinates the entire team consisting of the marketing crew and the launderers and is on the job of promoting the app by improving the user base and retaining the existing users. For this, the Admin has to maintain good relations with all the stakeholders.
From the Admin’s Login, one should be able to track the entire functionality. It should have the details of the customers, launderers and the marketing crew and the minute to minute functioning has to be tracked by this login. The Admin should be in a position to assign/redirect work to any of the launderers and direct the marketing crew with regard to the collection and delivery of clothes. Dissemination of feedback to the stakeholders concerned shall also be done from the Admin’s login.
Revenue & Logistics
To be precise, the customer is the lone source of revenue in the on-demand laundry app business segment. Customer pays for the service rendered by the launderer and the tariff shall be displayed in the customer login. Special charges shall be levied for services like same day delivery and the tariffs for special clothing such as suits and Kanjivaram sarees can vary from the regular clothing.
From the revenues, charges shall be paid to the launderers as per the prior agreement and salaries shall be paid to the marketing crew, besides footing their travel bills. In addition, charges such as Admin’s back-office employees and sums being spent on promotional activities have to be taken care of.
The best part of on-demand laundry app business model is that there is not much competition in this area so far. Services from the launderer and the marketing crew should be qualitative and on time. It will help the app earn good reputation and patronage, which will be ultimately resulted in sprucing up the business. The grass is greener for the entrepreneurs with passion and for those who wish to try their hand in a new business. Good luck!!