[section_dd][column_dd span=’12’][text_dd]Business investments are too specific when we talk about Small Businesses. In recent case studies considering the Business Phones of medium scale businesses and industries we observed Small business owners prioritize investments, especially in business phones, although maintaining them seems expensive, the ROI from top VoIP solutions justifies the initial investment. Maintaining the business phone could be a little bit expensive because it looks to be enterprise luxury and no tiny business owner wish to add to their expenses at the instant. But the ROI of a prime VoIP solution will provide a bit upfront investment that could be a financially viable one, this statement is given as per the statistics. Of course, every small business owners are very particular about their business investments. Yes, it absolutely right business owners need to be very particular about your investments.
Maintaining a business phone may seem costly, but the ROI of a top VoIP Solution offers a financially viable investment. Statistics show that small businesses can save between 50% to 75% by switching to VoIP solutions. Dell, for example, saved up to $39.5 million when they adopted VoIP solutions. VoIP offers advantages for both large and small companies, such as telecommuting, cost savings, and rich calling features. We explore VoIP statistics to underscore why your small business requires a top VoIP provider.
Statistics:
Customers still like to pick their VoIP phone solutions
Invoca, a call intelligence and analytics company, released the Call Intelligence Index report, revealing significant VoIP Solution statistics. According to the report, 65% of surveyed customers still prefer contacting businesses via VoIP phone solutions. Additionally, 63% of users made offline purchases after online research. 70% of surveyed individuals prefer “Click to call” functions in advertisements for contacting businesses. Mobile VoIP Solutions accounted for 48% of total calls, while desktop VoIP Solutions accounted for 17%. The report also noted that the longest call duration, averaging 4 minutes and 52 seconds, occurred during a purchase transaction.
The Importance of Phone Calls
The European University Institute conducted research revealing that on an average workday, CEOs spend a quarter of their time on public events or phone calls. Further researches showed that a lot of their time was spent in meetings. Just imagine how many of these meetings are done on the VoIP phone solutions. Absolutely, phone calls continue to be essential for businesses, offering a direct and immediate connection with customers.
Customers desire phone support
NewVoiceMedia conducted a survey to identify the most effective customer support methods in the US. 75% of respondents favored phone support, emphasizing its immediacy. This aligns with scenarios where quick issue resolution is crucial. VoIP phone solutions excel in customer support, as shown by the North American Technographics Customer Experience Online Survey. Approximately 69% of respondents reported peak satisfaction when contacting customer support via VoIP phone solutions compared to emails or FAQ pages.
The power of human care
A study conducted by American Express analyzed changing customer attitudes towards various business customer support efforts. Around 38% of the surveyed people claimed they’d always prefer to speak with a company agent on the VoIP phone solutions. They desire this when they have a complex request or inquiry, such as product returns or installation assistance. Furthermore, almost half of the respondents shared that they prefer talking to a person for requests like complaints or disputing a charge. 16% of the customers still prefer to talk with a real person even the request or inquiry was simple. Despite the will be available on the business website. It goes without saying that if you really want to run a business that values customer satisfaction more than things, then you need to have a reliable VoIP Phone Service.
Final Word
Never worry about how your small business booming will be, always have to think twice before investing in any type. Anyhow, when it comes to a top-of-the-line VoIP Phone service, the RoI that you get upon the meager upfront investment is large enough to convince you to get a business VoIP Phone System. Above mentioned were some of the many researchers revealed how importance VoIP Phone Calls are for any business, regardless of its size. Owning a VoIP solution improves workforce performance and customer satisfaction levels significantly.
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