What is a Softphone app and how it can help a company?

What is a Softphone App?

A softphone, despite its name, is not actually a phone. A softphone is a program that allows you to use a computer, smartphone, or tablet to place Internet-based calls. Your Voice over Internet Protocol (VoIP) provider usually offers softphone software and acts as a familiar, user-friendly interface that works similar to a traditional phone. Users can dial numbers and access their VoIP features (voicemail, auto-attendant, do not disturb, etc.). Features such as mute, hold and transfer are also available in softphones.

Immediately after understanding the softphone, the first question that arises in our brain is how does a softphone app work? For making it work you need a computer, smartphone, or tablet that can access the internet and either a VoIP headset or use your device’s microphone and speaker, to use a softphone. A proper VoIP headset provides the highest possible sound quality by decreasing ambient noise, while an internal speaker and microphone would operate. Let us know how to drive deeper and understand the features and how softphone apps help companies.

Features Softphone App Development:

1. Video Calling:

   For teams of remote participants, video calling is particularly necessary because it provides a visual appearance and allows teamwork simpler. Make sure that during a call, your chosen softphone will activate or disable the video feed at will.

2. Contact Directory:

   Your softphone should include a list of contacts. No ifs, and, or buts for that matter. A perfect way to test a new softphone is to find out how simple it is to import existing contacts and build new ones.

3. Call Transfer:

   You should be able to quickly transfer calls to a business-grade softphone, whether to another extension, an outside line, or to the same line, but to a different device.

4. Extension Dialing:

   Since business software is intended to be as functional as desk phones, they should be able to communicate with colleagues, particularly for attending conferences, through extension dialing.

5. Call Hold:

   In addition to handling several calls, your softphone should display how long various calls have been on hold so that you know who to answer first.

6. Three-Way Conferencing:

   Not quite the same as a conference bridge, it also means that a third party enters a daily call. Not all softphones have this traditional desktop phone capability, nor do all web browsers support it, so be sure to find out.

7. Caller ID:

   A little bit of a no-brainer, because if it doesn’t tell you who is calling your business line, what good is a modern telephone app? Discover how detailed the caller ID of the app is: just a number, name and number, number form, etc.

8. Presence:

   Softphones don’t have to be fancy, but it should let you know which colleagues are available or not.

9. DTMF (dial pad):

   In favor of a more modern look to their app, some softphones have omitted the dial pad as the main interface, but it’s a critical function for phone menus and conference PINs.

10. Volume Control & Mute:

    Softphones are excellent for their versatility, but that also means that you may not be in the best position to make a call. Good softphone should have options for volume control and mute options.

Advantages of softphone app for companies:

1. Scalability:

   Choosing a business phone system based on software also gives your company scalability, so your softphone system can easily adapt as your company expands.

2. Cost-efficient:

   The greatest advantage of softphones is their low cost. They are software-based, which means that minimal equipment is needed, only a smart or internet-enabled computer and a headset, and your monthly service charge includes maintenance also.

3. Easy integrations:

   Integrations are also becoming increasingly necessary. For example, many softphones can connect with Customer Relationship Management (CRM) platforms so that the correct contact in your system is called for any call that comes in.

4. Flexibility:

   You can use your softphone from any Internet-enabled device, also you can make and receive calls from your phone, tablet, or computer from anywhere in the world. Softphones are also suitable for organizations with multiple locations, telecommuters, or frequent travelers. Softphones often protect one’s privacy; your personal number no longer needs to be used or sent out.

5. Quick upgrades:

   The software can be quickly upgraded, unlike hardware, which must be fully replaced until it becomes dated. In addition, updates come automatically, without having to buy a new software.

6. Ease to use:

   Since we are in an era in which basic computer knowledge is normal for most individuals, softphone systems are particularly easy to use. These devices can be managed with the click of a mouse, rather than having to fiddle around with buttons on the phone.

7. Hosting a video call:

   Unlike a traditional desk phone, you can call anyone the usual way, or you can communicate via video call with them. This helps users to participate without having to leave the comfort place in multi-line conferencing. In addition, since the calls made are from the app, there is no need to buy an expensive smartphone or other expensive equipment to do so.

8. Employee presence:

   In particular, one of the key elements for successfully handling calls is real-time presence. You would be able to view the availability of business associates on your network using a desktop phone. As well as the way to contact them, they can also see if they’re accessible.

9. Easy access to recorded calls:

   This softphone allows you a much easier way to access recorded phone calls using cloud-based solutions. In particular, it is usually possible to access documented calls by simply clicking on a link to an online file that is automatically generated after each call. With the simple click of a button, you can store and share these links.

Conclusion:

If you’re unsure about softphone apps and their benefits for your company, Krify offers consultations to clarify. Plus, our skilled developers will design and develop tailored apps using cutting-edge technology to meet your needs. If you are looking for a softphone app development company in India, you landed on the right page. For more information, contact us.