Business investments are too specific when we talk about Small Businesses. In recent case studies considering the Business Phones of medium scale businesses and industries we observed
Small business owners are very specific about their business investments. Yes, it absolutely right business owners need to be very particular about their investments. Maintaining the business phone could be a little bit expensive because it looks to be enterprise luxury and no tiny business owner wish to add to their expenses at the instant. But the ROI of a prime VoIP solution will provide a bit upfront investment that could be a financially viable one, this statement is given as per the statistics.
Of course, every small business owners are very particular about their business investments. Yes, it absolutely right business owners need to be very particular about your investments. Maintaining the business phone is a little bit expensive as it seems to be enterprise luxury and no small business owner want to add to their expenses at the moment. But the ROI of a top VoIP Solution will offer a bit upfront investment which is a financially viable one, this statement is given as per the statistics.
This is a proven statement that small businesses are seeing saving between 50% to 75% just by shifting to VoIP solutions. The well-known company Dell have seen the savings up to $39.5 million when they shifted to VoIP solutions. Even they saved the environment by decreasing the carbon pollution output because they let its workforce take the benefit of telecommunicating.
It’s just not restricted to big companies that take advantage of VoIP solution usage. Even the small companies are taking the benefits and enjoying the cost reductions and rich calling features since the last decade. We in this article discuss some of the VoIP statistics that can prove to you why your small business is in need of one of the best VoIP Phone services provider out there.
Statistics: Customers still like to pick their VoIP phone solutions
Invoca, a call intelligence and analytics company worked on a report known as the Call Intelligence Index that showed a lot of sharing VoIP Solution statistics. An important fact to consider was that about 65% of all surveyed customers still take the call by VoIP phone solutions is the way to contact a business and also the feel luxury when purchasing or booking online without the human interaction.
The report is finalized after surveying about 50 million phone calls that got placed through Invoca. Only about 24% of the survey people claimed that they are happy with a simple web VoIP Solution forms which allow them to get their best products or subscriptions. Furthermore, 63% of the users bought offline after conducting a thorough online search.
This Call Intelligence Index also confirmed that digital marketing channels are the best and greatest operators for calls made to companies. In order to contact businesses around 70% of the surveyed people use “Click to call” functions present in advertisements. From overall count, about 48% of the total calls are done by mobile VoIP Solutions and 17% of calls are done by desktop VoIP Solutions.
Another important thought-provoking finding of the report was that an average call lasted for 4 minutes and 52 seconds was the long duration call that was happened which is done for making the purchase.
The Importance of Phone Calls
European University Institute conducted research that revealed the fact that on an average workday of a CEO will spend a 1/4th of their time on either public events/gathering or Phone Calls.
Further researches showed that a lot of their time was spent in meetings. Just imagine how many of these meetings are done on the VoIP phone solutions. Even though there are many different channels for communication and marketing available, phone calls are still just as important as they were a decade ago.
Customers desire phone support
NewVoiceMedia conducted a survey with the main objective to find the most effective means of customer support in the US. According to their statistics revealed that a tremendous 75% of all respondents believe phone support is still the best way to get a response from a company. Does this make sense? Yes of course. Let’s see with an example for suppose that your favorite application has stopped working and you want to fix this problem as soon as possible. Never consider how quick the company’s email will response team might be, they can’t rival the type of responsiveness that can be achieved by being in direct vocal conversation with the customer agent. Customer support from VoIP phone solutions offers a level of importance and effectiveness that can’t be imitated. This fact is revealed by the North American Technographics Customer Experience Online Survey. It was shown that around 69% of respondents proved that their satisfaction is at the peak when they had a call to the customer support on the VoIP phone solutions when compared to the responses from emails or by reading FAQ pages.
The power of human care
A study conducted by American Express analyzed changing customer attitudes towards various business customer support efforts. Around 38% of the surveyed people claimed they’d always prefer to speak with a company agent on the VoIP phone solutions. They desire this when they have a complex request or inquiry which includes something related to product returns or installation assistance.
Furthermore, almost half of the respondents shared that they prefer talking to a person for requests like complaints or disputing a charge. 16% of the customers still prefer to talk with a real person even the request or inquiry was simple. Despite the will be available on the business website. It goes without saying that if you really want to run a business that values customer satisfaction more than things, then you need to have a reliable VoIP Phone Service.
Never worry about how your small business booming will be, always have to think twice before investing in any type. Anyhow, when it comes to a top-of-the-line VoIP Phone service, the RoI that you get upon the meager upfront investment is large enough to convince you to get a business VoIP Phone System. Above mentioned were some of the many researchers revealed how importance VoIP Phone Calls are for any business, regardless of its size. And also how to owe a VoIP Solution can go a long way in improving performance and richness of a workforce along with customer satisfaction levels.