Rateus - Feedback Solution
RateusFeedback Solution is a powerful tool that enables businesses to collect, analyze, and manage customer insights efficiently. It provides a seamless interface for users to share their experiences through ratings, comments, and complaints, helping organizations enhance service quality and customer satisfaction. With features like multilingual support, real-time reporting, and complaint tracking, businesses can address concerns promptly and make data-driven decisions for continuous improvement. Choosing the right feedback web app development company ensures a secure, scalable, and user-friendly solution tailored to specific business needs, fostering better engagement and long-term customer loyalty.
Features of HRM Tracking System
For Users
1. User-Friendly Interface
A seamless and engaging experience with a branded splash screen.
2. Language Selection
Choose between English and Arabic for accessibility.
3. Flexible Feedback Submission
- Personal Information (Optional): Users can provide their name, mobile number, and email ID or submit feedback anonymously.
- Multiple Feedback Options:
- Emoji Ratings: Simple Happy, Neutral, and Sad smiley faces for quick input.
- Rating System:
- Rate hospital services and facilities (1-5 stars).
- Rate the doctor and indicate if they would recommend them (1-5 stars).
- Rate the hospital and indicate if they would recommend it (1-5 stars).
- Additional Input:
- Comment Box: Users can leave suggestions, appreciations, or complaints.
- Raise a Complaint: Submit complaints via a ticketing system for immediate admin intervention.
Thank You Message: Users receive acknowledgment after submission.
For Admin
1. Secure Login
Admins can safely manage feedback and complaints.
2. Advanced Feedback Reports
>> Track submissions with date and time stamps.
>> Generate reports in PDF and Excel formats (Daily, Monthly, Weekly).
>> Store data for up to a year with automatic overwriting of older entries.
3. Live NPS Score Calculation
Provides real-time customer satisfaction insights.
4. Comprehensive Report Details
Includes suggestions, appreciations, and complaints.
Live notifications for complaints with unique tracking numbers.
5. Customization and Scalability
Admins can add, delete, or edit feedback questions.
The system is fully scalable to accommodate future enhancements.
Benefits of the Customer Feedback Software
- Improved Service Quality: Helps businesses enhance service standards based on real-time feedback.
- Better Customer Engagement: Provides a simple and interactive way for users to express their experiences.
- Enhanced Decision-Making: Actionable insights from reports enable businesses to make informed improvements.
- Real-Time Issue Resolution: The complaint management system ensures immediate attention to customer concerns.
- Customizable & Scalable: A future-proof solution adaptable to growing business needs.
Why does a Business require Customer Feedback Management Software?
Customer feedback management software is crucial for businesses across industries. It helps gather and analyze customer opinions, enhancing service and product quality. Efficient feedback management is essential for business growth and customer satisfaction.
Feedback Management
Efficient to manage and handle feedback from customers
Technologies used in the Rate US - Feedback Solutions Applications
React JS
Node JS
Postgres
Have a look at the features of Customer Feedback Software
Super Admin
Admin
Branch Admin
Centre
Branches
Feedback
Branch admins
Feedback links
Questions
Change Password Branch Admin
View our Product in Live
Super Admin Login
Username: admin
Password: admin
Glimpse of the Web screens of feedback app
Business areas where feedback app can be used
Feedback apps can be utilized in various business sectors including retail, hospitality, healthcare, education, finance, technology, and more. Any industry that values customer input and aims to improve its products or services can benefit from a feedback app.
What support you will get?
- Free Updates
- Free Support
- Free Brand Removal
- Free Installation
- Free scalable
